Following on from our previous communication our operations teams have been monitoring the situation and as of 15:30 connectivity services across the HSCN (Health and Social Care Network) returned to normal.
After a period of monitoring we can see that traffic has returned to normal to the Inhealthcare Portal and API via the HSCN (Health and Social Care Network) or via SWAN (Scottish Wide Area Network).
From communication that we have received from NHS England this appears to have been an issue affecting all traffic across the HSCN.
Regards, Inhealthcare Support
If you have any questions or need any further information, please contact Inhealthcare Support at support@inhealthcare.co.uk or get in touch with your Account Manager.
Posted Dec 13, 2023 - 16:22 GMT
Investigating
Good afternoon,
At 14:50 we received an initial notification of connectivity issues affecting customer traffic via the HSCN (Health and Social Care Network).
Our operations team have investigated this further and have identified intermittent connectivity across the HSCN which will be affecting customers connecting to the Inhealthcare Portal or API via the HSCN (Health and Social Care Network) or via SWAN (Scottish Wide Area Network).
Our operations team have raised this via our HSCN provider who have advised that this is currently an issue affecting the HSCN (Health and Social Care Network).
We will keep you updated with the status of this incident and when connectivity returns back to normal operations.
Regards, Inhealthcare Support
Posted Dec 13, 2023 - 15:34 GMT
This incident affected: HSCN Services (HSCN Connectivity).